Cancellation requests
Buyers may request cancellation before processing, shipment, or service commitment, unless a disclosed exception applies.
When returns may be accepted
- Defective, damaged, or wrong items.
- Items materially not as described.
- Changed-mind returns only where seller policy or law allows them.
Non-returnable categories
Custom, perishable, hygiene-sensitive, or digital goods may be non-returnable unless law or seller commitments say otherwise.
Refund handling
Refunds may be full, partial, replacement-based, or rejected with explanation. Timing may depend on payment provider, inspection, and fraud or dispute review.